Welcome to zgstore.pk, your trusted destination for electronics, mobile phones, and accessories. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our comprehensive refund and return policy below.

1. Returns

1.1 Return Eligibility : At zgstore.pk, we accept returns of new, unopened electronics and mobile accessories within [30] days of delivery for a full refund. Items must be in their original packaging and in a condition suitable for resale.

1.2 Non-Returnable Products : Please note that certain items are non-returnable, including:

  • Opened or used electronics
  • Personalized or custom products
  • Digital downloads and software

1.3 Return Process : To initiate a return, email our customer service team at zgstorepk@gmail.com with your order number and reason for the return. We will guide you through the return process to ensure a smooth experience.

2. Refunds

2.1 Refund Processing : Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [7-10] business days.

2.2 Shipping Costs : Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

2.3 Restocking Fee : A restocking fee of [X%] may be applied to returns of non-defective or non-damaged items.

3. Exchanges

3.1 Exchange Policy : Exchanges are available for defective, damaged, or incorrect items. If you need to exchange a product, contact us at zgstorepk@gmail.com within [30] days of receipt. We will provide instructions and send a replacement at no additional charge.

4. Damaged or Incorrect Orders

4.1 Reporting Issues : If you receive a damaged or incorrect item, please contact us immediately at zgstorepk@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund promptly.

5. Contact Information

For questions or concerns about our refund and return policy, please reach out to us:

  • Email : zgstorepk@gmail.com
  • Phone : 923195988289
  • Address : 17 Kasi, Oppo. Noor Abbas Petroleum, Multan

6. Policy Updates

zgstore.pk reserves the right to update or modify this refund and return policy at any time. Changes will be posted on this page with an updated effective date.